Refund policy

Due to the organic and perishable nature of our products (Rice, Teas, Spices, and Bananas), we cannot accept returns once a package has been opened or delivered. This ensures the safety and integrity of the food we provide to all our customers.

• Damaged or Incorrect Items: If your order arrives damaged, or if we sent the wrong item (e.g., you ordered Riceberry but received Red Jasmine), please contact us within [7] days of delivery.

• Resolution: Please include a photo of the damaged package and the shipping label. We will happily send a replacement or issue a full refund at no extra cost to you.

Refunds
We will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jra.fish@gmail.com.

We take immense pride in our USDA Organic certification and our family's farming traditions. If you are unsatisfied with the quality of your product, please reach out to us at jra.fish@gmail.com. We want to make it right.

Thank you.